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Privacy Policy

Hoensbroek Castle, located at Klinkertstraat 118, 6433 PB Hoensbroek, is responsible for processing personal data as described in this privacy statement.

We value your privacy and handle personal data with care. Data is only processed for the purposes for which it was obtained. We aim to be transparent. This statement explains how we handle personal data and for what purposes.

Hoensbroek Castle is part of Historisch Goud, the heritage organization of the Municipality of Heerlen.

Contact Details

Address: Klinkertstraat 118, 6433 PB Hoensbroek
Phone: +31 (0)45 – 522 72 72
Website: www.kasteelhoensbroek.nl
Email: info@kasteelhoensbroek.nl

Personal Data We Process

Hoensbroek Castle processes your data because you use our services or provide it yourself. This may include:

  • Website visits: browser type, device type, IP address (only with consent, via Google Analytics)
  • Newsletter: email address (you can unsubscribe via the link in the newsletter)
  • E-tickets (via Global Ticket): name, email, city, postal code, province
  • Virtual castle: website behavior
  • Group visits / education: name, address, email, phone number
  • Contests or prize draws: name, address, email
  • Contact moments: data provided when asking a question or submitting a complaint (email, website, ticket desk, post, social media)
  • Lost items: contact details, stored for a maximum of 3 months

Special and/or Sensitive Personal Data

We do not knowingly collect data from children under 16 without parental consent. If you believe we have done so, please contact us at info@kasteelhoensbroek.nl, and we will remove the data.

Purpose and Legal Basis for Processing

We process personal data for the following purposes:

  • Optimizing our website (statistics and usability)
  • Sending newsletters
  • Handling payments and reservations
  • Communication regarding bookings or inquiries

Access to and Sharing of Data

We do not sell your personal data. Data is only shared when necessary to provide our services or if legally required. We use third-party processors such as Global Ticket and Spotler. Data processing agreements are in place with these parties.

Data Retention

  • Payment and reservation data: 7 years (as required by law)
  • Newsletter email addresses: until you unsubscribe
  • Contact data related to questions or complaints: for as long as necessary to handle the case
  • Lost and found items: maximum of 3 months

Cookies

We use the following types of cookies:

  • Functional and technical cookies
  • Analytical cookies (anonymous, with consent)
  • Marketing cookies (only with consent)
  • Google Analytics and Tag Manager
  • Facebook Pixel and Google Ads (with consent)

Cookies are small text files stored on your device when you visit our website. You can manage or disable cookies via your browser settings.

More info on opting out of tracking:

CCTV Surveillance

Surveillance cameras are installed inside and around the castle. These are clearly indicated. Footage is stored for a maximum of 30 days unless an incident requires longer storage. Only authorized staff have access. In case of incidents, footage may be shared with law enforcement.

Photography and Video

Photos and videos may be taken during events or regular visits for promotional purposes. By entering the grounds, you consent to this. Clearly identifiable individuals will only be featured with explicit permission. You may always indicate that you do not wish to be photographed.

Commercial filming by third parties is only permitted with prior approval from Hoensbroek Castle. These third parties are responsible for obtaining consent from any subjects filmed.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent
  • Object to data processing
  • Request data portability

You can submit a request via info@kasteelhoensbroek.nl. Please include a copy of your ID (with your photo, MRZ, BSN, and document number hidden). You will receive a response within four weeks.

If you have a complaint, you may contact the Dutch Data Protection Authority.

Data Security

We take appropriate measures to prevent misuse, loss, or unauthorized access to your data. In case of a data breach, we will notify the relevant authorities and affected individuals within 24 hours, as required by law.

Changes to This Statement

This privacy statement may be updated. The latest version will always be available on our website.

Last update: October 1, 2020

Questions or Complaints

If you believe your privacy has been violated, contact our Data Protection Officer:

Email: gemeente@heerlen.nl
Phone: 14045 (Netherlands)

More information about your privacy rights is available at: www.mijnprivacy.nl

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